NEW ALIGNMENT LTD.

This Client Services Agreement ("Agreement") is entered into between:

NEW ALIGNMENT LTD. (hereinafter referred to as the "Company", "New Alignment", "we", "our", or "us")

and

Client Name(s):

• Client 1: ____
• Client 2 (if applicable): ___
• Organization (if applicable): ____

(hereinafter collectively referred to as the "Client").

This Agreement becomes legally binding upon signature, electronic acceptance, payment, booking, attendance at any service, or continued use of Company services.

The Client acknowledges that New Alignment Ltd. provides services including but not limited to:

• Counselling
• Coaching
• Therapy support services
• Wellness services
• Relationship counselling
• Family counselling
• Corporate wellness services
• Employee Assistance Programs
• Workshops
• Training programs
• Consulting services
• Group sessions
• Assessments
• Digital resources
• Educational content
• Books
• Journals
• Printable materials

The Client understands that service providers engaged by the Company may include:

• Counsellors
• Therapists
• Coaches
• Consultants
• Facilitators
• Psychologists
• Independent Contractors
• Associates
• Interns under supervision

Unless specifically stated in writing, the Company does not provide:

• Medical treatment
• Medical diagnosis
• Emergency mental health services
• Psychiatric treatment
• Legal advice
• Financial advice
• Investment advice
• Tax advice

The Client agrees that services provided by the Company are not substitutes for licensed medical, psychiatric, legal, or financial professionals.

The Client is solely responsible for obtaining specialized professional assistance where necessary.

The Client acknowledges and understands that:

• Counselling, coaching, and therapeutic services involve emotional exploration.
• Discussions may involve difficult, emotional, or uncomfortable topics.
• Progress may vary significantly between individuals.
• No guarantees can be made regarding outcomes.
• Services are collaborative in nature.
• Success depends substantially on the Client's participation, honesty, consistency, and willingness to implement recommendations.

The Client voluntarily consents to participate in services provided by the Company.

The Client acknowledges and agrees that:

• Results vary among individuals.
• The Company cannot guarantee outcomes.
• No representation has been made regarding specific improvements, resolutions, timelines, income increases, relationship outcomes, business success, emotional outcomes, or life changes.
• Testimonials, reviews, case studies, and success stories are illustrative only and do not constitute guarantees.

The Company expressly disclaims all guarantees, warranties, promises, and representations regarding outcomes.

The Client agrees to:

• Participate honestly and actively.
• Provide accurate information.
• Inform the Company of relevant changes in circumstances.
• Attend scheduled appointments punctually.
• Maintain respectful communication.
• Follow reasonable recommendations at their discretion.
• Notify the Company of concerns promptly.

The Client remains solely responsible for all personal decisions, actions, behaviors, and outcomes arising from services.

The Client agrees to maintain professional boundaries with all Company representatives.

The Client shall not:

• Harass staff or contractors.
• Pursue inappropriate personal relationships.
• Make threats or engage in abusive conduct.
• Contact service providers through unauthorized channels.
• Attempt to circumvent Company procedures.

The Company reserves the right to terminate services immediately for boundary violations.

The Company will make reasonable efforts to maintain confidentiality in accordance with applicable laws, ethical obligations, and professional standards.

Confidential information may be disclosed where:

• Required by law.
• Required by court order.
• Necessary to prevent serious harm.
• Required for safeguarding obligations.
• Necessary to report abuse, neglect, threats, criminal conduct, or risks involving vulnerable individuals.
• Required for professional supervision, quality assurance, legal compliance, insurance matters, or regulatory obligations.

The Client understands that absolute confidentiality cannot be guaranteed.

Where services involve multiple participants:

• Confidentiality between participants cannot be guaranteed.
• Information disclosed by one participant may be discussed during sessions.
• The Company cannot control disclosures made by participants outside sessions.
• Participants agree not to record, distribute, or disclose information shared by others.

The Company shall not be liable for disclosures made by participants.

The Client shall not:

• Record sessions.
• Screenshot virtual sessions.
• Photograph sessions.
• Livestream sessions.
• Share session content publicly.

without prior written authorization.

Unauthorized recording may result in immediate termination of services and legal action.

The Client agrees that:

Booking Deposit

• A minimum non-refundable deposit of fifty percent (50%) of the service fee is required to secure a booking.
• No appointment is confirmed until payment is received and verified.

Balance Due

• The remaining balance is due prior to or on the date of service.

Additional Time Charges

• Where sessions exceed scheduled durations, additional charges may apply in increments determined by the Company.

Collection Costs

• The Client agrees to pay all costs associated with collection of unpaid balances, including administrative fees, legal fees, collection agency fees, and court costs.

The Client acknowledges and agrees:

• Deposits are non-refundable.
• Client cancellations do not transfer deposits.
• Missed appointments are non-refundable.
• No-shows may be charged the full session fee.
• Repeated cancellations may result in refusal of future bookings.

Where the Company cancels a session, amounts paid may be:

• Applied to a rescheduled session, or
• Refunded at the Company's discretion where appropriate.

The Client understands that New Alignment Ltd. is not an emergency response provider.

In the event of:

• Suicidal thoughts
• Self-harm risks
• Psychiatric emergencies
• Medical emergencies
• Threats of violence
• Domestic violence emergencies

The Client agrees to immediately contact:

• Emergency services
• Local hospital services
• Crisis intervention resources
• Law enforcement where appropriate

The Company shall not be responsible for emergency response services.

The Client acknowledges risks associated with technology including:

• Internet failures
• Software interruptions
• Data transmission risks
• Third-party platform failures

The Company shall not be liable for interruptions beyond its reasonable control.

All materials provided by the Company including:

• Worksheets
• Assessments
• Journals
• Training materials
• Programs
• Videos
• Documents
• Digital resources
• Presentations
• Frameworks
• Methodologies

remain the exclusive intellectual property of New Alignment Ltd.

Clients may not reproduce, distribute, modify, sell, share, publish, upload, or commercially exploit Company materials without written authorization.

The Client acknowledges that:

• Website content is for informational purposes.
• Products do not constitute therapy.
• Educational materials do not establish a therapeutic relationship.
• Product purchases do not guarantee results.

The Company reserves the right to modify products, pricing, content, services, and website functionality without notice.

The Client shall not upload, reproduce, distribute, or publicly share proprietary Company materials through artificial intelligence platforms for reproduction, training, commercialization, or redistribution.

The Company reserves all intellectual property rights regarding proprietary content.

To the fullest extent permitted by Jamaican law, the Client voluntarily releases, waives, discharges, and agrees not to hold liable:

• New Alignment Ltd.
• Its directors
• Officers
• Employees
• Contractors
• Counsellors
• Therapists
• Coaches
• Consultants
• Facilitators
• Affiliates

from claims arising from:

• Decisions made by the Client.
• Actions taken by the Client.
• Outcomes resulting from participation.
• Failure to follow recommendations.
• Emotional responses arising from services.
• Website use.
• Product use.
• Educational content.

except where liability cannot legally be excluded.

To the fullest extent permitted by law:

The Company's maximum liability arising from any claim shall not exceed the total amount paid by the Client for services during the six (6) months preceding the event giving rise to the claim.

The Company shall not be liable for:

• Indirect damages
• Consequential damages
• Lost profits
• Emotional distress claims
• Business losses
• Reputation losses
• Special damages

The Company may suspend or terminate services immediately where:

• Safety concerns arise.
• Boundaries are violated.
• Fees remain unpaid.
• Harassment occurs.
• False information is provided.
• Ethical concerns arise.
• Services are deemed clinically inappropriate.
• The Client engages in unlawful conduct.

Any dispute arising from this Agreement shall first be submitted to confidential mediation.

If unresolved, disputes shall be submitted to binding arbitration in Jamaica.

The Client waives the right to participate in class actions or representative proceedings against the Company.

This Agreement shall be governed exclusively by the laws of Jamaica.

This Agreement constitutes the entire agreement between the parties and supersedes prior discussions, representations, or understandings.

By signing below, the Client acknowledges that:

• They have read this Agreement in its entirety.
• They understand the risks and limitations of services.
• They understand the payment, cancellation, confidentiality, and liability provisions.
• They have had the opportunity to ask questions.
• They voluntarily agree to be legally bound by this Agreement.

Client 1

• Name: ____
• Signature: ____
• Date: _____

Client 2 (Couples/Family Services)

• Name: ____
• Signature: ____
• Date: _____

Additional Participant (Group Services)

• Name: ____
• Signature: ____
• Date: _____

FOR NEW ALIGNMENT LTD.

• Representative Name:
• Position:
• Signature:
• Date: